Shipping & Returns

ONLINE SHIPPING AND RETURN

  • All orders $100+ are free domestic shipping. Orders are shipped within 2-5 business days. A notification email will be sent with tracking when the order is shipped out. We use UPS + USPS to ship our orders.
  • Once an item has been shipped, Front General Store is not responsible for packages lost or damage in transit.
  • Domestic packages are sent Flat Rate Priority mail and typically arrive 1-3 days of shipment.
  • We are currently not offering International shipping.
  • [VINTAGE] All vintage pieces including, clothing, shoes & accessories such as jewelry, scarfs, bags etc. are all sales final. There are absolutely no returns or exchanges. We hope that as our company grows, we will be able to offer an exchange and returns system.
  • [NEW ITEMS]  We do not offer refunds on items. If for some reason you are not completely satisfied with your purchase, we will gladly issue exchange within 7 days of delivery. In the case of that customers are must pay all the postage for sending and receiving the products.The items must be received at our Dumbo store within 14 days of your receipt and must be returned in new, unused condition in its original package, with your original receipt.
  • All returns must be approved by Front General Store. Before shipping back your return, send us an email at online@frontgeneralstore.com and let us know which item you are returning. We will issue a return authorization number.  For all items, shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured.

RETURN ADDRESS

Front General Store LLC : 143 Front Street Brooklyn, NY 11201
Any further questions can be directed to an email at online@frontgeneralstore.com

IN-STORE RETURN

  • At our store, returns will be eligible within 48 hours of purchase for store credit or exchange with your original receipt and unused condition in its original package. Items marked as sale and gift certificates are final.
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